Privacy Policy

1. Who We Are

Steel City Detailers is a mobile car detailing business based in Pittsburgh, PA. You can reach us at 412-475-1960 or steelcitydetailers@gmail.com.

2. Information We Collect

• Contact information: name, phone number, email, and service address you provide when booking.
• Vehicle information: make, model, year, and condition details relevant to the service requested.
• Account information: if you create a member account, we store your login credentials and membership status.
• Payment information: processed securely by Stripe. We do not store your full card number on our servers.
• Usage data: basic analytics to improve the website (page views, device type, referrer).

3. How We Use Your Information

We use the information you provide to:

• Schedule and complete your detailing service.
• Send you booking confirmations, appointment reminders, on-the-way alerts, and job status updates.
• Process payments and refundable deposits.
• Send post-service follow-ups and review requests.
• Respond to questions you send us by phone, text, or email.

4. SMS Messaging

When you submit a booking request, you consent to receive transactional SMS messages from Steel City Detailers about your appointment — including confirmations, reminders, on-the-way notifications, completion alerts, and review requests. Message and data rates may apply. Message frequency varies based on your booking activity.

Reply STOP to any message to unsubscribe. Reply HELP for assistance. You can also call us at 412-475-1960.

We do not share or sell your phone number or SMS opt-in data to third parties for marketing purposes. SMS opt-in information is used solely to deliver service-related messages from Steel City Detailers.

5. How We Share Information

We only share your information with service providers who help us run our business:

• Stripe — payment processing and refunds.
• Twilio — sending SMS notifications.
• Supabase — secure database and file storage.
• Resend — transactional email delivery.

We do not sell your personal information. We do not share your information with third parties for marketing purposes.

6. Data Security

We use industry-standard encryption (HTTPS), secure authentication, and row-level database security to protect your information. Payment data is handled by Stripe under PCI-DSS compliance.

7. Your Rights

You can request a copy of your data, ask us to correct inaccurate information, or request deletion of your account by emailing steelcitydetailers@gmail.com. Some records (like completed invoices) may be retained for tax and legal purposes.

8. Cookies

We use essential cookies to keep you signed in and remember your theme preference. We do not use advertising or third-party tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our service after changes means you accept the updated policy.

10. Contact Us

Questions about this Privacy Policy? Contact us at steelcitydetailers@gmail.com or 412-475-1960.